Returns & Exchanges

At Aurora, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer hassle-free returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.